How can we make Bolzano a city that cares?

In Bolzano, tourist maps offering information about restaurants, parking areas and shops are common. However, these maps often fail to address the needs of city residents, particularly migrants with urgent requirements. Asylum seekers, refugees and migrants in vulnerable situations often find it challenging to access clear and useful information due to language barriers, outdated resources and complex bureaucratic systems.

Support Lines is a website created to address the lack of information available to migrants in Bolzano. It helps them access up-to-date information about services designed for them. During the project, we realised that there was a gap in making the information accessible to people, as not all of them have phones or internet access.

With this social interaction project, we are trying to make information available in public spaces and create visible, low-barrier access points using things that are already on display for everyone in Bolzano, such as tourist maps. We are using an additional page on the website to launch a collaboration campaign with Bolzano residents who care about migrants and are willing to help them find their way to the special info points. People can download stickers to add to tourist maps or print posters to spread the information.